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Detoxing the Drama at Work: What Your Organization Can Do

In last week's post, we shared 5 strategies that you can personally use to detox the drama at work and in your life. Drama at work is frustrating and time-consuming and it negatively impacts business results.

Below are 5 strategies that your organization can employ to detox drama.


#1 Communicate transparently 

If you don't communicate transparently, employees will make up their own stories. To avoid drama, you should readily share information with employees (using different mediums) and encourage them to participate in and provide input into company processes where that is practical.


#2 Facilitate mutual understanding 

When employees better understand their peers and their strengths and weaknesses, it will help to foster more understanding and better relationships. A great way to do this is by having your team take the Working Genius assessment which helps individuals discover their strengths and frustrations and helps teams better understand one another and leverage the talents of team members.


#3 Practice accountability 

Use the 5 Cs of accountability to hold people accountable in your organization.

  • Clarity – Make sure expectations are clear.

  • Courage – Have the courage to have difficult conversations when needed.

  • Collaboration – Involve the other person(s) in setting goals and expectations wherever possible.

  • Consistency – Make sure that you are providing regular feedback on how things are going, and that you are being fair and consistent in holding others accountable.

  • Corrective action – When needed, move to counseling and corrective action if performance and/or behavior isn’t corrected using the other 4 Cs.  

Develop team guidelines to promote team accountability.

  • These are guidelines that establish how a team interacts. Team members are involved in creating the guidelines and can then call out other team members if they aren’t adhering to what was agreed upon.

  • These guidelines can also help reduce drama as team members agree on how they will treat one another, resulting in less unproductive conflict. Learn more.

#4 Clarify roles 

When roles and responsibilities are not clear, it can create drama. Expectations should be clear and aligned with the company’s mission, vision, values and goals. Ensure that you have clear job descriptions and reporting structures.


#5 Foster equity and inclusion

Review policies, practices and processes to make sure that they are equitable and inclusive. Ensure that everyone understands that they are expected to treat others with respect and train everyone on how to identify unconscious biases and demonstrate inclusive behavior. Check out Workplace Respect training here.

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